Archival quality

All prints are printed with archival inks on Hahnemühle archival museum grade fine art paper.

Giclée printers use a higher quality of fade-resistant, archival, pigment-based inks. When applied to high quality archival substrates, like the Hahnemühle cotton-based, acid free Rag paper used with Nancy’s prints, this results in an unbeatable archival lifespan of more than 100 years.

All prints include Nancy’s digital signature and the number of your limited edition print.

All unframed prints include a white border.

How do you guarantee the quality and authenticity of your work?

Each limited edition print comes with a Certificate of Authenticity (COA). The Certificate of Authenticity ensures that your print is an original and should be stored somewhere safe, preferably separate from the artwork. It has Nancy Chadwick’s digital signature and the number of your Limited Edition print.

SHIPPING POLICY

Time to dispatch?

Time to dispatch 1-3 business days (average times, actual may vary).

How is my order shipped?

With fulfilment locations in the UK, Germany and USA, we use a mix of shipping carriers (Royal Mail, DHL, UPS, USPS, DHL Paket, Warenpost) (except the UK & EEA which is done via Postal).

Delivery in 2-3 business days from time of dispatch (average times, actual may vary).

Postal option only available on orders shipped to the UK & EEA. Delivery in 4-10 business days (average times, actual may vary).

About the Prints

Small prints arrive in a flat package while large prints are shipped in a tube.

If your print arrives in a shipping tube. it is strongly advised that you do not try to uncurl the print yourself. To protect this fragile piece of art it is best that you take the uncurled print to a professional framer who knows how to safely uncurl and mount and frame your print. It is best for your framer to dry-mount the work on acid-free board using archival tissue and materials. This will ensure that your print will remain flat once framed. Note that it is common for prints to have waves when unrolling for the first time.

RETURN POLICY

All sales are final, non-refundable and non-returnable. However, if you have received the wrong print in error, please contact us so we may resolve the issue.

What if my artwork is damaged when I receive it?

We take great care to ensure that all artwork purchases arrive safely. However, at times unfortunate things happen that are beyond our control and there’s a chance your order could arrive imperfect. In such cases, we require that any damage claims must be filed within 7 days of receiving your delivery, otherwise we cannot make a claim with our shipment carrier and thus cannot assume responsibility.

Please open and inspect your order immediately upon receipt and if there’s an issue, carefully follow these instructions:

1. When the shipment arrives, examine the outside of the box and please note any visible damage when you sign for it.

2. If damaged, take a picture of the outside of the box before you open it.

3. Open the package and take pictures of all damage points.

4. Send all photos and your contact information to nancy@nancychadwickphotography.com